Refund policy
Returns & Refunds
Your satisfaction is important to us.
Return Window
Returns may be requested within 7 days of receiving your order.
Eligible Returns
Returns are accepted if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
Hygiene Policy
Due to the personal nature of skincare devices, opened or used products cannot be returned for hygiene reasons, unless the product is defective or damaged upon arrival.
Return Process
To request a return:
Email:
Include:
- Order number
- Name
- Reason for return
- Photos (if applicable)
Our support team will guide you through the process.
Refunds
Approved refunds will be processed after the returned product has been inspected.
Refund processing times may vary depending on the original payment method.
Exchanges
If your product arrives damaged or defective, we will arrange a replacement where applicable.